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Get in Touch

Contact HACA

We are here to help. Find the right department below, check our hours of operation or send us a message. Please allow 24–48 business hours for a response.

The HACA Contact Us Form is for general questions and non-urgent requests. For Emergency Maintenance, call 828-259-5062 for immediate assistance.

HACA Contact Form

Send Us a Message

Please complete the form below for questions or support requests.

This form is for non-urgent inquiries only.

HACA Central Office
165 South French Broad Ave.
Asheville, NC 28801

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Main Phone

(828) 258-1222

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✉
Resident Services

residentservices@haca.org

✉
General Inquiries

frontdesk@haca.org

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Accounts Payable

ap@haca.org

Hours of Operation

When We’re Open

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Walk-In Days

No appointment needed on walk-in days. Our team assists residents and applicants on a first-come, first-served basis.

Monday9:00 AM – 4:00 PM
Tuesday9:00 AM – 4:00 PM
Wednesday9:00 AM – 4:00 PM
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By Appointment Only

Thursday appointments must be scheduled in advance. Please contact your case worker or call us to book your time slot.

ThursdayAppt. Only
FridayClosed
Sat & SunClosed
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HCV Department Hours

Housing Support Specialists are available during specific hours. Please contact your case worker to schedule a Thursday appointment.

Mon – Wed9:00 AM – 4:00 PM
ThursdayAppt. Only
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Walk-Ins Welcome Monday – Wednesday, 9:00 AM – 4:00 PM

Visit us at 165 South French Broad Ave., Aston Towers Entrance, First Floor, Asheville, NC 28801. No appointment needed Mon–Wed. Thursday visits require a scheduled appointment with your case worker.

If your inquiry is about an existing application or your placement on the waitlist, you can find the most updated information on your portal:

Admin Portal
Resident Portal
Landlord Portal

Our Location

Departments

Find the Right Team

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Admissions

Questions about applying for housing, the waitlist, or eligibility requirements.

applications@haca.org
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Housing Choice Vouchers

Questions about your voucher, landlord payments, or program eligibility.

(828) 258-1222 — HCVP Dept.
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Resident Services

Connect with programs, resources, and support services for current residents.

residentservices@haca.org
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Accounts Payable

Invoice submissions, vendor payments, and financial obligation inquiries.

ap@haca.org
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Procurement

Vendor registration, bid opportunities, RFPs, and contract inquiries.

procurement@haca.org
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Maintenance

Maintenance requests and property management issues should be directed to your property manager.

(828) 258-1222

Waiting List

Check Your Waitlist Status

 

Contact the Resident Selection Team to check if you are on The Housing Authority’s Waiting List.

Contact Waitlist Team →

Have any question?

(828) 258-1222

Write email

frontdesk@haca.org

Visit HACA

Admissions Office is located in the lobby of the Aston Park Towers building

Housing Choice Voucher Program Office is located at the main entrance from South French Broad

Administrative Office is located off the upper parking lot on Timothy Street across from the YWCA.