Thank you for choosing Asheville Terrace. Our team is committed to providing exceptional care, management, and resident services to you and your family — every day.
At Asheville Terrace, we believe your home should be more than a place to live — it should be a true community where you and your family feel supported, valued, and heard.
From the moment you move in, our dedicated management, maintenance, and resident support teams are here to make your experience exceptional. We take pride in being responsive, respectful, and reliable — every single day.
Established in 1980, Asheville Terrace has been a cornerstone of the Asheville community for over four decades. We are proud and honored to call you our neighbor.
We foster a warm, welcoming environment where residents feel at home — supported by a team that truly cares.
Our residents enjoy a warm, neighborly environment. From our dedicated staff to your fellow neighbors, you'll always feel welcome and cared for at Asheville Terrace.
Your home is our priority. Our maintenance and custodial teams work hard to keep your living space clean, safe, and comfortable — every single day.
Our Resident Support Specialist, management team, and maintenance staff are always available during office hours — and our security line is available 24/7 for emergencies.
As a HUD assisted resident, you are required to recertify every year. Your recertification date will always be the 1st of the month you moved in. Here's everything you need to know to stay on track.
At move-in you sign your First Notice. 120 days before your annual date, you'll receive your First Reminder. Start gathering documents right away — read the letter carefully.
We verify your Income, Assets, and Medical / Handicap Expenses. Keep documents in a safe folder throughout the year so they're easy to pull when needed.
Once you have all your documents ready, call to schedule your Recertification Interview. This appointment is required and ensures we have everything on file.
Additional notices go out at 90 and 60 days. If we haven't heard from you at 30 days, your HUD subsidy may be terminated and you become responsible for full contract rent.
You must sign all documents on time. Final due dates appear in each letter. Keep your appointment — and if you can't make it, call the office immediately to reschedule.
Income or household changes? Call within 14 days. We'll determine if an Interim Recertification is needed. No one may move in without prior approval.
As a tenant, you are responsible for your own electricity. Contact Duke Energy within 2 weeks of move-in.
Duke Energy: 800-452-2777We are your neighbors and your advocates. Don't hesitate to reach out — we're here to ensure your experience at Asheville Terrace is the best it can be.
You are responsible for your own electricity. Contact Duke Energy at 800-452-2777 within 2 weeks of move-in to set up service in your name.
Nights, weekends & holidays — heat/water outage, flooding, or electrical issues — call Security at 828-335-8589.
We want to keep your home in excellent condition. Please always call the leasing office during office hours to submit any maintenance request.
Important: Do not stop maintenance staff in the hallway. No work can be done in your unit until a Work Order is called in to the office.
Call 828-255-8345 — Mon–Thu, 9am–5pm (closed 12–1pm).
Give your unit number and describe the problem clearly. Your Work Order will be logged immediately.
A maintenance team member will be scheduled to visit your unit and resolve the issue promptly.
After-Hours Emergency? Nights, weekends & holidays — call Security at 828-335-8589.
Have a question, concern, or just need to say hello? Our team is always ready to help.
At Asheville Terrace, we believe in creating a safe, supportive, and well-managed environment where residents can thrive. From responsive maintenance to dedicated resident support, our team is here to serve you every step of the way.
Keeping Your Community Running Smoothly
Lead Maintenance Technician
Assistant Maintenance Technician
Lead Custodian
Part-Time Custodian
Make money orders and checks payable to Asheville Terrace
Residents are responsible for electricity
Contact Duke Energy at 800-452-2777 within 2 weeks of move-in
Monday – Thursday: 9:00 AM – 5:00 PM
Closed for lunch: 12:00 PM – 1:00 PM
For urgent issues such as:
* Heat or water outage
* Flooding
* Electrical emergencies
* Call the leasing office during office hours to submit all work orders
* Do NOT stop maintenance staff in the hallway
* Work cannot be completed without an official request
