Asheville Terrace Community
Thank you for selecting Asheville Terrace. Our team is committed to providing great customer service, strong resident support, and a well-managed community for you and your family.
Quick Resident Access
Fast access to key contact and service information for Asheville Terrace residents.
Your Management Team
Meet the team members dedicated to serving residents and supporting the Asheville Terrace community.
Devin Brown
Lisa Berry
Eligibility Specialist
Sheila Hensley
Maintenance & Grounds Team
The staff helping keep the community maintained, clean, and operating smoothly.
Alexsey Tishchenko
Cameron Burns
Don Williams
Part Time Custodian
Important Office Information
Helpful details for payments, utilities, contact information, and office operations.
- Make money orders and checks payable to Asheville Terrace.
- Residents are responsible for their own electricity service.
- Contact Duke Energy at 800-452-2777 within 2 weeks of move-in.
- Office telephone: 828-255-8345.
- Hours of operation: Monday through Thursday, 9:00 AM to 5:00 PM.
- Office is closed for lunch from 12:00 PM to 1:00 PM.
Work Orders & Emergencies
Use the proper request process so service can be documented and completed correctly.
- Please always call the leasing office during office hours for work orders.
- Please do not stop maintenance staff in the hall to request work.
- Maintenance cannot complete work inside your unit until the work order is officially called in.
Road to Recertification
A premium graphic-style section to help residents understand the annual recertification process from start to finish.
Annual Recertification Journey
Follow each step and submit documents on time to help keep your file current.
Receive Your Notice
Watch for your recertification notice and review all deadlines and required items carefully.
Gather Required Documents
Collect income details, household information, and any supporting documentation requested by management.
Complete the Annual Form
Fill out the annual recertification form fully and accurately to avoid delays in review.
Submit & Respond Promptly
Turn in your materials on time and stay available in case follow-up information is needed.
Resident Resources
Dedicated call to action buttons make it easy for residents to access forms, policies, and key community documents.
Application Form
Start the housing application process using the designated application form.
Annual Recertification
Review and complete your yearly recertification requirements.
House Rules
View community standards, building expectations, and resident policy information.
Move Out Form
Access the move-out document and required instructions for a smooth transition.
Pet Ownership Rules
Read pet guidelines, responsibilities, and community requirements for pet owners.
Pet Application
Complete the pet ownership application and submit the required information for approval.
Need Help With Forms or Resident Services?
Our team is here to support you with applications, recertification, work orders, and community questions.
A Community Built to Support You
At Asheville Terrace, we believe in creating a safe, supportive, and well-managed environment where residents can thrive. From responsive maintenance to dedicated resident support, our team is here to serve you every step of the way.
WELCOME HOME
Thank you for choosing the Asheville Terrace Community Our team is committed to providing exceptional customer service, quality management, and a comfortable living experience for you and your family.
Your Dedicated Team
MAINTENANCE & GROUNDS TEAM
Keeping Your Community Running Smoothly
Alexsey Tishchenko
Lead Maintenance Technician
Cameron Burns
Assistant Maintenance Technician
Don Williams
Lead Custodian
Hiring Soon
Part-Time Custodian
Important Office & Resident Guidelines
- Payments
Make money orders and checks payable to Asheville Terrace
- Electricity Setup
Residents are responsible for electricity
Contact Duke Energy at 800-452-2777 within 2 weeks of move-in
- Office Phone
- Office Hours
Monday – Thursday: 9:00 AM – 5:00 PM
Closed for lunch: 12:00 PM – 1:00 PM
After-Hours Emergencies
For urgent issues such as:
* Heat or water outage
* Flooding
* Electrical emergencies
Call Asheville Terrace Security
Submitting Work Orders
Instructions
* Call the leasing office during office hours to submit all work orders
* Do NOT stop maintenance staff in the hallway
* Work cannot be completed without an official request